Getting the Priorities Right In Online Customer Service and Social Listening
Social media are great for customer service purposes and many companies do have a social media presence to service their customers. I guess you know the names of those that do it successfully on...
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Prospecting the Social Customer: Same Needs, Different Scale
Customer relationship management is a strategy to manage the interaction with prospects, leads and customers. That is the simple definition. The term consists of three parts: Customer, relationship and...
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